The 'small print' section that is worth a read.
All orders made by you and accepted by Interview Success are subject to these terms and conditions.
All requests for interview coaching, CV writing or other services are subject to acceptance by Becky Mapley.
If you have requested a coaching session, Becky will contact you to discuss your coaching needs and suggest how she can help you reach your goals. This initial consultation is free of charge and may last up to 15 minutes.
All orders placed with Interview Success are subject to these terms and conditions. You are deemed to have read and accepted these terms and conditions, when you place an order with Interview Success.
When you book a CV writing service or a coaching session, you will be asked to provide a copy of your CV and a job description for the role(s) that you are interested in, so that the sessions can be tailored towards these roles. We will also agree a convenient time for the session.
As all coaching is bespoke and tailored to you this requires thorough planning before the session. Therefore payment is required when you book the session to confirm your place.
If we agree an appointment time before payment is received, your booking will be treated as provisional and I will not start planning the session until payment is received.
Provisional bookings will be rearranged or cancelled if payment is not received in time to plan the session. I may have to rearrange provisional bookings if another client who has already paid for the session requests the same time.
All new CVs include one round of changes. Please thoroughly review your CV and notify me of any amendments you wish to make within ten days of receiving your CV via a single email or phone call. As your CV will already have been tailored to a role of your choice, an additional charge will apply if you request this to be tailored to an alternative role. Once the changes have been made, any additional changes will incur an additional charge.
Payment and Pricing
Payments for CV Writing and Coaching services are processed by PayPal, and can be made via many credit or debit cards or through your PayPal account. Becky Mapley will email you a PayPal invoice, when you place an order. Further information about PayPal can be found via www.PayPal.com.
Becky Mapley is not responsible for any delays or losses if the issuer of your card refuses to authorize payment, or if you do not pass any validation checks which PayPal may use.
A booking for a CV Writing or Coaching service is not confirmed until full payment for the coaching session has been received and preparation work for the session will not start until payment is made.
All details, descriptions and prices on www.interviewsuccess.co.uk are correct at the time of publication. Becky Mapley reserves the right to change or withdraw any services and alter the prices or specification of the services provided.
Limitation of Liability
Interview Success and its coach Becky Mapley cannot guarantee the outcome of your interview or application. We are not responsible for your success or any potential job offers which may follow from our advice. Equally we are not responsible for any lack of results of using our coaching services or following our advice. We are not liable for any costs, loss of revenue or indirect losses whatsoever as a result of using our coaching services.
Cancellation and Refunds
On rare occasions I may have to cancel or rearrange your coaching. If I have to do this then I will offer you an alternative session or an immediate full refund. If cancellation is made by Becky Mapley within 24 hours of the scheduled session you will be offered an alternative coaching session at a 50% reduction.
Start of work is deemed to be at the end of the free initial consultation between Becky Mapley and the client, and after the order and payment for the service has been received.
Client cancellations received less than 24 hours prior to the agreed coaching session start time will be charged in full. Client cancellations received between 48-24 hours prior to the coaching session will be charged 50% of the fee to cover the time spent preparing for the session, if you decide not to reschedule.
An administration fee of £25 will be applied to any CV Writing refunds.
All resources on www.interviewsuccess.co.uk, including logos, text and information are the copyright of Interview Success.
All resources and materials supplied by Interview Success, whether in a printed or electronic format are for your sole use as a client of Interview Success. These materials must not be adapted, modified, duplicated, or transmitted or shared with third parties. This includes, but is not limited to; friends, family, colleagues, schools, colleges, universities, training providers, being shared on websites or other media platforms.
Under copyright law you need to gain permission from Becky Mapley before you, or a third party can use these resources for any other purposes other than personal use by a client of Interview Success.
Changes to these terms and conditions
We may change these terms and conditions at any time. You will be deemed to have read and accepted the version of the terms and conditions which was sent to you when you placed your order.
These Terms and Conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the High Court of England and Wales.
Data Protection and Confidentiality
The Data Protection Act 1998 requires companies to take appropriate measures to protect against unlawful or unauthorised processing, accidental loss, destruction or damage to personal data held by the company relating to individuals.
Personal data includes your CV, notes taken during initial consultations and coaching sessions, your telephone number, email address and address. Your personal data will be primarily used to provide you with career guidance, help and support.
Personal data will be processed by the Company in the following circumstances:
* To provide career guidance, help and support which you request including:
* CV Writing
* Individual coaching
* Records required for administrative or legal purposes.
* Clients contact details will be stored for administrative purposes. They will not be disclosed to any third parties.
* A spreadsheet which will be limited to client’s names, services purchased, prices paid and dates, will be retained for financial reporting purposes. This may be checked by an accountant, or HMRC for financial / tax reporting purposes.
Your personal data will be treated in the strictest confidence and will not be divulged to third parties without your express permission.
All personal data held by Interview Success will be stored securely in order to maintain confidentiality and minimise the risk that they may be viewed by people outside the company.
* Electronic data (including CVs) will be stored in a password protected computer.
* Hand written notes and other paper records will be stored securely.
* Detailed personal data including CVs, initial consultation, coaching notes will be stored for six months after you last purchase a service from the company. They will either be permanently deleted or shredded, unless you request by email for these to be retained for future use.
* Records held for financial reporting purposes which are limited to your name, services provided, prices and dates of services will usually be held for at least seven years.
Anything discussed during consultations, coaching sessions or training sessions will remain confidential and will not be disclosed to any third parties.
These terms and conditions were last reviewed March 2018.